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Customer support is the gnarliest AI problem

Ryan chats with Ahmad Al-Dahle, CTO at Airbnb, about deploying multi-party AI agents to tackle the uniquely gnarly problem of customer support, how a moving target of rigorous evaluations helps engineers balance latency against accuracy, and the ways in which AI coding tools demand an even higher…

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Welcome to life in the chip age

Ryan sits down with Rakesh Kumar, professor of computer engineering at the University of Illinois Urbana-Champaign, about the astounding complexity of manufacturing modern semiconductors, the massive environmental and geopolitical footprint of AI data centers, and how AI models are rapidly shifting…

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